Current Real Estate is committed to providing quality services to you and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). These principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, telephone numbers, dates of birth, occupation details and identification information.
This Personal Information is obtained in many ways including meetings, correspondence, telephone conversations, email, via our website, from publicly available sources, through cookies, from third parties and from information provided during the course of real estate transactions.
We collect your Personal Information for the primary purpose of providing real estate services to you, communicating with clients, managing property transactions, complying with legal and regulatory obligations, and providing marketing and promotional information. We may also use your Personal Information for secondary purposes closely related to the primary purpose where you would reasonably expect such use or disclosure.
You may unsubscribe from our marketing communications at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and practical, explain why we are collecting the information and how we intend to use it.
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)
Current Real Estate may be required to collect, verify, use and retain Personal Information to comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related legislation.
As part of our customer due diligence and identity verification processes, we may collect and verify information including:
- Full name, residential address and date of birth
- Occupation and contact details
- Driver licence, passport or other identification document details
- Information relating to beneficial ownership, control or authority to act on behalf of an entity
- Information regarding the source of funds or source of wealth where required by law
- Any other information reasonably required to satisfy AML/CTF obligations
We may use this information to:
- Verify your identity
- Conduct customer due diligence checks
- Assess and manage risk
- Comply with legal and regulatory obligations
- Maintain compliance records
- Fulfil reporting obligations to government authorities, including AUSTRAC, where required by law
Where required by law, failure to provide requested information may prevent us from providing certain services or completing a transaction.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinions about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, trade union membership, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained;
- For a secondary purpose directly related to the primary purpose;
- With your consent; or
- Where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information directly from you.
However, in some circumstances we may receive information from third parties, including identity verification providers, AML/CTF compliance service providers, legal representatives, government agencies, property service providers, and other parties involved in a transaction.
Where appropriate, we will take reasonable steps to ensure you are made aware of any Personal Information provided to us by a third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including:
- To third parties where you consent to the use or disclosure;
- To service providers who assist us in operating our business and delivering our services;
- To identity verification and AML/CTF compliance providers;
- To legal, financial and professional advisers;
- To government agencies, regulators and law enforcement bodies, including AUSTRAC, where required or authorised by law; and
- Where otherwise required or authorised by law.
Some of our service providers may store or process information using systems located outside Australia. Where this occurs, we will take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure.
We take reasonable steps to safeguard personal information collected for AML/CTF purposes and other business operations through physical, electronic and administrative security measures.
Where legally required, we may retain certain records for prescribed periods under applicable laws, including AML/CTF legislation.
When Personal Information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or permanently de-identify the information.
While we take reasonable precautions to protect your Personal Information, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Access to your Personal Information
You may request access to the Personal Information we hold about you and request corrections where necessary, subject to certain exceptions permitted by law.
If you wish to access your Personal Information, please contact us in writing.
Current Real Estate will not charge a fee for making an access request, however an administrative fee may apply for the provision of copies of records.
To protect your privacy, we may require you to verify your identity before releasing any requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is accurate, complete and up to date.
We will take reasonable steps to ensure the information we hold is accurate and current. If you believe any information we hold is incorrect or outdated, please contact us so we can update our records.
Policy Updates
This Privacy Policy may be amended from time to time to reflect changes in legal requirements, business practices or regulatory obligations. The current version will always be available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of your Personal Information, please contact us:
Current Real Estate
Email: office@currentrealestate.com.au
Phone: 07 5495 7337